There are many other features which you can go through the features page.'. So Both auto routing of tickets and manual assignment is possible with C-Desk that too category wise. Manual assignment of service request is also possible in case there are too many resources handling the same category of service request. Service Request Routing fastens the process of resolving issues. Most of these providers have a quote-based pricing model. ClickTale Experience Analytics Platform is for Web, Mobile, and Apps. IBM Tealeaf is an AI-powered customer experience software. Service Request Management has been designed to support for all departments and for multiple locations. Medallia is a cloud-based customer experience platform with features like text analytics and Push reporting. HubSpot CRM’s universal inbox gives your whole team one place to view, manage, assign, and reply to every customer conversation regardless of the messaging channel it came from. Other Modules and features like Asset management, Notice board, Projects and tasks, Log Book, Surveys and polls, Expense Management, Photo Gallery, Video Gallery, Events, Personal Calendar etc. Connect with and support your customers using free customer management software, plus tools for ticketing, live chat, and shared team email. So you can call it as a complete ticketing tool. In addition, improve client relationships by taking notes, tracking interactions, tasks and upcoming events. Reflect CRM Software for both Mac and Windows enables a business to easily manage customer relationships and databases. C-Desk works as an Internal service request management software as well as Customer Support Management software. Customer Relationship Management Software. Truly multi location application which supports centralized management as well as decentralized management of services. So this application does not only work as IT Helpdesk Application but as a Complete Help desk or service desk for your organization. What is the best customer experience management software The best customer management software is Zendesk, an innovative platform that helps you connect with and proactively engage customers. 'C-Desk is free web based ticketing software to manage all types of service requests, not only to the IT department but to any department of any location in the organization.

Customer management software free